Terms and Conditions
Last Updated: October 2025
Welcome to Ramani Travel Solution Limited (“we,” “our,” or “us”). These Terms and Conditions govern the use of our website, travel booking services, and any travel arrangements made through us. By accessing or using our services, you agree to comply with and be bound by these terms.
If you do not agree with any part of these Terms and Conditions, please refrain from using our services.
- Company Information
Ramani Travel Solution Limited
Head Office: Yala Towers, 6th Floor, Koinange Street, Behind CJ’s Restaurant, Nairobi, Kenya
Email: info@ramani-travel.com
Accreditations: IATA, KATA (Kenya), TAAZ (Zambia), RATA (Rwanda)
- Scope of Services
We act as a travel management company and intermediary between clients and third-party travel suppliers such as airlines, hotels, car rental companies, visa agencies, insurance providers, and event organizers.
Our services include (but are not limited to):
Air ticketing and reservations
Hotel and accommodation booking
Airport transfers and car rentals
MICE (Meetings, Incentives, Conferences & Events) services
Visa and travel documentation assistance
Corporate travel management systems
All travel arrangements are subject to the individual terms, conditions, and liability policies of the respective suppliers.
- Cancellations, Amendments & Refunds
Cancellations and amendments are governed by the policies of the respective airline, hotel, or travel supplier.
Some bookings — especially promotional, discounted, or group fares — may be non-refundable or non-changeable.
Service fees may apply for cancellations, amendments, or reissues processed through our agency.
Refunds (where applicable) will be processed only after receiving authorization from the relevant supplier.
Refund timelines vary depending on the supplier’s internal process and the banking institution involved.
- Travel Documents & Requirements
It is the traveler’s responsibility to ensure possession of all valid travel documents, including passports, visas, vaccination certificates, and other entry requirements.
Ramani Travel Solution Limited provides visa assistance and guidance but does not guarantee visa issuance.
We are not responsible for any denial of entry, flight delays, or additional expenses arising from missing, invalid, or incorrect documentation.
- Responsibilities & Liabilities
Ramani Travel Solution Limited acts solely as an intermediary and does not control or operate any airline, hotel, transportation company, or other service provider.
We are not liable for loss, injury, damage, or delays caused by acts of God, political unrest, natural disasters, strikes, pandemics, or circumstances beyond our control.
Claims related to the quality or standard of third-party services should be directed to the respective supplier.
Our total liability is limited to the value of the service directly provided by Ramani Travel Solution Limited.
- Travel Insurance
We highly recommend that all travelers obtain comprehensive travel insurance to protect against unforeseen circumstances such as trip cancellations, medical emergencies, baggage loss, or travel delays.
- Confidentiality & Data Protection
We are committed to safeguarding your personal data in compliance with global data protection laws (including GDPR).
Your personal information will only be used for the purpose of travel arrangements and shared with third parties strictly necessary for completing the service.
For more details, please refer to our Privacy Policy.
- Intellectual Property
All materials on this website, including text, logos, images, and design elements, are the property of Ramani Travel Solution Limited.
No content may be copied, reproduced, or distributed without our prior written consent.
- Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of Kenya, and where applicable, the respective laws of Zambia and Rwanda for services rendered in those jurisdictions.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Kenya, unless otherwise agreed in writing.
- Amendments
Ramani Travel Solution Limited reserves the right to update or modify these Terms and Conditions at any time without prior notice.
The latest version will always be available on our official website. Continued use of our services constitutes acceptance of the revised terms.
- Contact Us
For any questions or clarification regarding these Terms and Conditions, please contact us at:
📧 info@ramani-travel.com
📞 +254 791 313 097
Ramani Travel Solution Limited – Trusted. Reliable. Global.